The hospital carries out its role as one of the health service providers to the community. They will need information before needing medical assistance. Therefore, first, they will meet with the information staff or counter staff to get the information needed. Communication between information staff and information seekers is unique, and many factor scan arise behind this matter because it occurs between people from different groups. Therefore, the quality of communication between staff and information seekers could be better. There often needs to be a better understanding between parties. The speech acts of the information staff towards information seekers or patients who come are very different. Data sources in this study were utterances in the form of conversations between information staff and information seekers at the hospital, both men and women. Exchanges obtained by recording, which are then transcribed, will be processed by classifying the data. The data was obtained from the recording and transcribing into written form. In this study, speech acts will be discussed from their illocutionary as proposed by Searle, then analyzed using Searle's speech act theory, which was then seen from the politeness phenomenon. From various views regarding politeness, this study will analyze data using the Leech politeness principle and the Principle of Mutual Consideration(PMC) developed by Aziz. It found that many types of speech acts are used. At the same time, the PMC principles that are adhered to and violated are (1) the principles of favor/harm, (2) the principle of sharing feelings, (3) the principle of first impression, and (4) the principle of continuity.

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