This study aims to analyze and develop an information system for service quality and client satisfaction at PT. Sarhif Brother, which still uses manual methods for service evaluation, assessment, and questionnaire distribution. The process of developing the information system follows the waterfall model, which includes system requirement analysis, system modeling through context diagram, data flow diagram, and entity relationship diagram. The system implementation uses PHP programming language and MySQL as the database management. The service quality measurement analysis uses the servqual model. The system testing uses blackbox testing, while the system evaluation is based on a questionnaire with data processing and measurement using Likert scale. Based on the case study, the system can display the total table, average table, improvement suggestions, and service quality calculation results quickly.

Link Publikasi : https://www.apcore-inc.org/_files/ugd/183efc_ceda2c5de39a479f806bf6804f16e15f.pdf