This research aims to determine the bill payment and package delivery procedure at the PT Pos Indonesia Company, Cikutra Branch Office. The research method used is a qualitative method with a descriptive approach. Data collection techniques include interviews, observation, and literature review that have close relevance to the procedure. From the research results, it is clear that the online system at PT Pos Indonesia Cikutra Branch Office only started in 2021 with the release of the Pospay and PosAja applications, which are currently still in the development stage. PT Pos Indonesia's Pospay and PosAja applications are not yet functioning perfectly, so many people still use offline services by visiting the nearest post office due to limited ability and knowledge in using the Pospay application. Most people, especially the elderly, prefer to visit the post office to send packages because the PosAja application cannot handle intercity deliveries with packages exceeding a maximum weight of 5 kg. The problem encountered is that the server in the Pospay application often experiences downtime, causing long queues and delays in service. The advice that the author can give is to upgrade both offline and online service procedures for bill payments and package delivery. It is also recommended to routinely and periodically improve the service systems in the Pospay and PosAja applications, so that the application developers at PT Pos Indonesia can continue to enhance their capabilities. This is expected to result in an application that is continually updated and adapted to a practical and user-friendly digital era.

Link Publikasi : https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/4909/3899/